I must be getting old. I have moved many times in my life but never found it as exhausting as this move to Kew. The selling of Hampshire, the decluttering and then moving in to a house with a conservatory in 30 degrees of heat has been somewhat demanding, to say the least. But we have landed here and are adjusting to our new life and it feels good.
There is a reality to be accepted when one ages and that is that one simply doesn’t have the energy one had when one was younger. We resent the fact, of course. We try to deny it and soldier on but, when we do, our body just packs up and shouts “STOP unpacking those cases and sit down!”.
And as we move in, we hear of friends who are ill and dying and that’s another reminder of our age. But it’s also a reminder of why we are pleased to be here in Kew, where we find neighbours of exceptional kindness and friendliness. That feels so good.
And so we have found our way from Hampshire and are now busy finding our way around the new area, which brings us into contact with plumbers, carpenters, wardrobe fitters and more. And in this we learn much about customer service and those who care and those who don’t. We were truly disappointed by our experience of shopping for beds in the major department stores of Oxford Street. There were plenty of assistants but none of them seemed in the slightest bit interested in selling us anything or helping us find our way to a department. They were much more interested in talking to one another.
Even when we were willing to spend £800 on a bed the somewhat grumpy assistant suggested we go home and order it on line. Why? Surely there must be some added value offered in bothering to go into the store? Surely the assistants should smile and offer to help? Surely they should know what they are talking about and not say “I don’t know how that guest bed works”. Perhaps I am just old fashioned in my expectations of service. Perhaps I am turning into Victor Meldrew. Either way, sadly it’s not surprising that these retail stores are struggling to make a profit. We won’t be going back there any time soon. Read more →